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System Requirements and Recommendations

Paligo works on most modern browsers and all major operating systems. However, there are some minimum requirements, as well as some recommendations for the best experience.

Browser Recommendations

Note

Some browser extensions and add-ons can interfere with Paligo (see Performance Issues).

  • Chrome - Very good support, regardless of operating system. This is the browser most recommended if you are a Windows user.

  • Edge (Chromium-based versions) - Very good support.

  • Edge (versions before Chromium) - Good support. Minor problems may occur.

  • Firefox - Good support. Minor problems may occur. For example, placing the cursor in elements may need to be done outside of placeholder text, and some shortcuts do not always work as expected either due to the browser overriding them.

  • Internet Explorer - Not supported.

  • Opera - Very good support.

  • Safari - Very good support (Mac). This or Chrome are the most recommended browsers on Mac.

Internet Connection

Since Paligo is a web based application, you will normally need to have an internet connection of course. It is possible to check out topics in the (optional) offline Oxygen editor with the Paligo plugin, work on them and then save them when back online. But it is recommended that you normally have a connection when working.

The minimum internet connection speed we support is 2 Mbit/s. But this is unsuitable if you work with large image files. A fast internet connection will provide the smoothest experience.

Set Up Your Paligo Instance

The first step when using Paligo is to set up your instance. This involves applying some recommended settings and choosing your preferences for certain interfaces and features.

Some settings are system-wide and so will affect all users. You can find out how to use them in Recommended Settings.

Other settings, such as many of the editor preferences, are mostly user-specific and can be set by each user. To learn how to apply these, see Editor Settings.

Note

We also recommend that you read the System Requirements and Recommendations.

Performance Issues

In the unlikely event that you experience slow performance or unexpected behavior when working in Paligo try the tricks below. If you have tried all the below and continue to experience performance issues, please contact customer support.

  • Empty your browser's cache The process for clearing the cache varies, depending on which browser you use. Refer to the browser's support documentation for instructions.

  • Try using Paligo in the browser's incognito mode or private mode. In incognito mode, browser plug-ins do not run and plug-ins can sometimes interfere with Paligo. If Paligo works as expected in incognito mode, you can disable your plug-ins one at a time until you identify which one is causing the problem. You can then disable it when working in Paligo.

    Note

    Browser plug-ins are also known as add-ons. Some are known to cause interference, especially grammar and writing tools such as Grammarly.

  • If the search is not working in your HTML outputs, edit the HTML layout and enable the Avoid cached JS and CSS when republishing option. It is in the CSS, JS, Logos and other assets settings.