Getting Started

Publishing to Zendesk

Paligo can publish directly to Zendesk, so you can use Paligo's powerful authoring features to create content, while still using your Zendesk help center to support customers.

Before you can publish from Paligo to Zendesk you need to have:

  • A Zendesk account

  • One or more categories in Zendesk

Tip

We recommend that you set up a trial account or a draft category so that you can test your Paligo-to-Zendesk publications without making the content visible to your customers. When you know everything is working as you want it to, you can start publishing to your live help desk knowledge base.

To find out how to set up Paligo to connect to Zendesk see Paligo to Zendesk - first time set up.

If you want information about changing the publishing settings, see: Zendesk Layouts. The publishing settings allow you to control some of the mapping features and also some styling.

You can also use CSS and javascript to change the appearance and functionality of the content in Zendesk.

Note

It is important to understand the structure of the Zendesk knowledge base, and how your Paligo publication topics will map to the categories, sections, and articles in Zendesk. To learn more about mapping, see Mapping content from Paligo to Zendesk.